Woucloo Terms of Use

 Effective Date: 2025/01/29

Welcome to Woucloo! These Terms of Use govern your access to and use of our website, located at https://woucloo.com/ . By accessing or using Woucloo, you agree to these terms. If you disagree, please do not use our platform.

1. Introduction

By accessing this website, we assume you accept these Terms of Use. Do not continue to use Woucloo if you do not agree to all of the terms stated here.

2. Intellectual Property Rights

Woucloo and/or its licensors own all intellectual property rights for the materials on Woucloo.
You may access Woucloo for personal use, but must not:

• Republish material from Woucloo
• Sell, rent, or sub-license material from Woucloo
• Reproduce, duplicate, or copy material from Woucloo
• Redistribute content from Woucloo

All trademarks, logos, and proprietary content on Woucloo belong to us or our licensors. You may not use them without prior written permission.

3. User Content

"User Content" refers to audio, video, text, images, or other materials displayed on Woucloo.
By posting content, you grant Woucloo a non-exclusive, worldwide, sub-licensable license to use, reproduce, adapt, publish, and distribute it in any media.
You must own the rights to your content and ensure it does not infringe on any third-party rights. Woucloo reserves the right to remove any content at its discretion.

Prohibited Content: Users may not upload images or content that belong to another website or platform. Any content found violating this rule will be removed, and repeat offenders may face account suspension.

4. Your Privacy

Please review our Privacy Policy to understand how we collect and use your information.

5. Use of the Site

You agree not to:

• Post illegal, harmful, or offensive content.
• Engage in harassment or abusive behaviour.
• Impersonate others or misrepresent your identity.
• Share your account with others or provide false account information.
• Upload copyrighted or third-party images from other websites. Any listings found using unauthorized images will be removed, and repeat violations may result in account suspension.

6. Severability

If any provision of these Terms is invalid under applicable law, it shall be removed without affecting the remaining provisions.

7. Limitation of Liability

Woucloo, including its officers, directors, and employees, shall not be liable for damages arising from your use of the platform.
These Terms are governed by the laws of Quebec and Canada. Any legal action shall be brought exclusively in the courts of Quebec.

8. Indemnification

You agree to indemnify Woucloo against any claims, damages, or expenses resulting from your breach of these Terms.

9. No Warranties

Woucloo is provided "as is." We do not guarantee the accuracy, reliability, or availability of the site.

10. Disclaimers

Woucloo provides general information and makes no guarantees regarding accuracy or reliability.
We are not responsible for external links to third-party sites.

11. Third-Party Links

Woucloo may contain links to external websites. We are not responsible for their content or practices.
Use third-party links at your own risk.

12. Variation of Terms

Woucloo may revise these Terms at any time. Your continued use signifies acceptance of any updates.

13. Payment Terms & Fees

13.1 Payment Processing
Transactions are securely processed through Stripe or PayPal.
When a buyer makes a payment, it’s processed at checkout, and the seller’s payout goes directly into their Woucloo Wallet.
Sellers can then transfer the funds to their linked bank account, PayPal, or Stripe account. Transfers are subject to Stripe’s processing times.
For security reasons, Woucloo may hold payments (e.g., fraud prevention).

13.2. A Woucloo Wallet
Sellers receive payments directly into their Woucloo Wallet. Funds in the wallet can be transferred to the seller’s bank account, PayPal, or Stripe account. 
These transfers are subject to Woucloo’s verification process for security, ensuring safe transactions for both buyers and sellers.

13.2. B Platform Fees
Woucloo charges a 5% commission fee on each sale, which is deducted before payouts. This fee is charged by Woucloo for providing the platform, security, and services.
Sales tax (GST/QST in Canada) will be applied to platform fees, where required. The applicable taxes include both federal (GST) and provincial (QST) taxes, where relevant.
Fees are non-refundable, even in cases of buyer disputes.
The commission fee is displayed at checkout for transparency.

13.3 Buying and Selling on Woucloo
On the Woucloo platform, users can both buy and sell clothes. All transactions between buyers and sellers are facilitated through the platform, 
ensuring a secure and streamlined process.
Buyers must review item details before purchasing, and Woucloo is not responsible for the quality, condition, or delivery of items.

13.4 Buyer Responsibilities & Refunds
Buyers should carefully review the details of an item before making a purchase. Woucloo is not responsible for the quality, condition, or delivery of items.
Sellers set their own refund and exchange policies, which must comply with applicable consumer protection laws.
Disputes can be resolved through Stripe or the relevant financial institution.

13.5 Seller Responsibilities & Payouts

• Sellers are expected to comply with Woucloo’s policies and applicable laws.
• Listings must accurately describe the items for sale. Misleading or inaccurate listings may result in account suspension.
• Sellers must ensure their payout details are correct and up-to-date.
• Sellers are responsible for collecting and reporting any sales taxes that apply to their sales.

Image Use Policy: Sellers must only use images that they have the rights to. Any listings that use unauthorized images will be removed, and repeat offenders may face account suspension.

13.5.1 Taxes
Woucloo collects and remits sales tax (GST/QST) on platform fees, where required by Quebec and Canadian law.
Sellers are responsible for determining and collecting taxes on their own sales, including the federal GST and any applicable provincial taxes.

13.6 Withdrawal Timing
Withdrawals to bank accounts generally take [X] business days. PayPal/Stripe transfers are processed within [Y] business days, subject to their terms.

13.7 Disputes & Chargebacks
In the event of a dispute (e.g., chargeback), Woucloo may hold the funds in question.
Sellers must provide proof of shipment if a dispute arises.
Woucloo may suspend accounts with a high number of disputes or evidence of fraudulent activity.

13.8 Fraud Prevention & Security
Woucloo actively monitors transactions to prevent fraud.
Accounts engaged in fraudulent activity may be suspended.
Users are responsible for ensuring that their payment details are accurate. Woucloo is not liable for incorrect payouts due to user error.

13.8.1 Wallet Security
To ensure secure transactions, Woucloo may require additional verification when setting up a wallet or withdrawing funds. 
Users must complete the verification process to enable withdrawals to their bank account, PayPal, or Stripe.

13.8 Changes to Payment Terms
Woucloo may update these payment terms. Continued use implies acceptance.
By using Woucloo, you agree to these Terms of Use and Payment Terms.

For any questions, contact us at woucloo@gmail.com